Shipping Policy

Last updated October 26, 2026.

Orders paid by 12:00 PM Eastern on a business day ship the same day, with tracking.

Processing

Orders paid by 12:00 PM Eastern, Monday to Friday, ship the same business day. Orders paid later, or on weekends and holidays, ship the next business day.

Processing can take longer during peak periods or while a new lot is being verified. We will email you if your order is delayed.

Speeds and costs

Standard: 2 to 5 business days. Free on orders of $100 or more after discounts.

2-Day: 2 business days. Overnight: next business day.

Shipping costs and the estimated delivery window are shown at checkout before you pay. Transit starts when the carrier receives the parcel; carrier estimates are not guaranteed.

Temperature-sensitive formats ship cold chain. On free-shipping orders we choose the carrier and service.

Tracking

Your tracking number is emailed when your order ships and appears in your account. It can take a few hours to show activity.

Addresses

Check your address before you pay. We cannot change an address after an order ships and are not responsible for losses caused by an incorrect or incomplete address.

Delivered, lost or stolen parcels

Risk passes to you once the carrier marks a parcel delivered. If tracking shows delivered and you cannot find it, check the address on your order, ask neighbors or building staff, then contact us. We will help you file a claim with the carrier, who makes the final decision.

Damaged parcels

Report damage within 48 hours of delivery, with photos of the outer box, the shipping label and the damaged item. We will resolve it under our Returns Policy.

Storage on arrival

Follow the storage instructions on each product page as soon as your order arrives. We are not responsible for damage caused by delayed pickup or by storage after delivery.

Where we ship

We currently ship to addresses in the United States only.

Refused or undeliverable parcels

Original shipping charges are not refunded for refused or undeliverable parcels, and re-shipping is at your cost. If a refused parcel comes back unopened and in sellable condition, any refund follows the Returns Policy.